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http://rubykaigi.org/2015/presentations/joshk Travis CI found itself growing a great SaaS product, when Enterprise users began unexpectedly asking to use our product on-premise. Our small team had to quickly understand: The maintenance implications for different ways to package our app. How to provide enterprise customers great support, despite the new constraints. How to prioritize Enterprise-specific features. This talk is the story of how we added an Enterprise offering to our existing hosted Continuous Integration service, the bumps we hit along the way, and what we would do differently now.
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The presentation titled "Beyond SaaS: Building for Enterprise" by Josh Kalderimis at RubyKaigi 2015 explores the journey of Travis CI as it expanded from a successful SaaS product to offering enterprise solutions. Kalderimis discusses the challenges faced and lessons learned while integrating enterprise-specific features into their existing Continuous Integration service. Key Points: - **Understanding Customer Needs**: Kalderimis emphasizes the importance of listening to customer feedback, which played a crucial role in shaping the enterprise offerings. - **Team Involvement**: The talk highlights the necessity of involving the entire team in the development of enterprise solutions to ensure robust architecture and effectiveness. - **Installation and Security**: Kalderimis points out that ease of installation and security are pivotal aspects of an enterprise solution. - **Seamless Integration**: The integration of the enterprise solution with existing systems must be smooth and maintainable. - **User Experience**: Investing in user experience significantly enhances customer satisfaction, a key consideration in enterprise software. - **Packaging and Deployment**: The talk discusses different methods of packaging software for enterprise use, which is essential for installation and performance optimization. - **Customer-Centric Features**: Discovering and prioritizing features that directly address the needs of enterprise customers is vital for aligning products with their expectations. - **Licensing Clarity**: Kalderimis notes the importance of clear licensing and operational guidelines for customers. - **Communication and Feedback**: Maintaining open communication channels with clients aids in understanding their needs and continually improving services. - **Pricing Strategy**: An effective pricing strategy supports long-term sustainable growth as the company expands its customer base. In conclusion, the journey of developing Travis CI for enterprise customers has underscored the importance of building a great product that naturally attracts enterprise interest. Kalderimis encourages others to pursue this path with a focus on quality and customer satisfaction.
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