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Bridging the Gap: Creating Trust Between Non-Technical Stakeholders and Engineering Teams by Kevin Gorham In this talk, we'll explore how to build trust between non-technical stakeholders and engineering teams, using data and analysis to effectively communicate progress. We'll discuss practical tactics for leveraging the Pivotal Tracker API and Google Apps Scripts to extract relevant metrics, analyze data, and provide insightful analysis, as well as how to communicate that information. Join us to learn how to build trust, and how it can improve project success and create better outcomes for all parties involved.
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In the talk "Bridging the Gap: Creating Trust Between Non-Technical Stakeholders and Engineering Teams," Kevin Gorham discusses the importance of building trust within the workplace, particularly between non-technical stakeholders and engineering teams. He begins by establishing what trust is and its profound effects on workplace dynamics. The key concepts presented in the talk include: - **Importance of Trust**: Building trust leads to better communication, reduced stress, and increased productivity. In contrast, a low-trust environment fosters anxiety and lowers overall morale. - **The Speed of Trust**: Gorham introduces the idea that high trust levels correlate with higher speeds of operation and lower costs of communication and oversight, while low trust results in the opposite. - **Components of Trust**: Trust is built on two primary aspects: competency (skills, results) and character (integrity, intent). Both aspects are vital in earning and maintaining trust. - **Actions to Build Trust**: Gorham outlines specific behaviors that foster trust, such as: - Speaking truthfully and directly. - Demonstrating respect towards colleagues. - Creating transparency around expectations and processes. - Acknowledging mistakes and showing loyalty. - Maintaining accountability by clarifying expectations and delivering on commitments. - **Practical Tools and Examples**: Gorham shares his experience with using the Pivotal Tracker API and Google Apps Scripts to derive meaningful metrics and communicate them effectively to stakeholders. He highlights the significance of tailoring data to address stakeholders' needs, demonstrating expert use of tools to elevate communication and transparency. - **Communication Strategies**: Regularly scheduled meetings (like stand-ups and retrospectives) serve as opportunities to foster relationships and build trust through transparency, accountability, and open dialogue. Gorham emphasizes sending consistent follow-up emails with metrics can strengthen trust over time. Gorham concludes by reiterating that trust is not only essential for project success but also enhances individual well-being in the workplace. Trust, when fostered effectively, leads to better collaboration and more favorable outcomes for all involved parties. Overall, the talk emphasizes the need for a conscious, methodical approach to building trust in a team development environment.
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