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RailsConf 2019 - Communicate Like You're Remote by Eric Tillberg
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This talk explores the benefits of purposefully choosing when to type and when to talk, using remote work as an example that promotes very different communication skills than in-office work. We will examine our default modes of communication (typing vs talking) and what biases they involve and then use that knowledge to talk in a more nuanced way about how to make the most of remote work and how to avoid the well-known pitfalls.

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In the video "Communicate Like You're Remote," Eric Tillberg discusses the nuances of communication, particularly in remote work settings. The talk emphasizes the significance of consciously choosing between different modes of communication—speaking and writing—and how this choice impacts team dynamics and effectiveness. Tillberg draws from his experiences working with various teams to highlight the varying communications needs and outcomes in both remote and co-located environments.

### Key Points:
- **Defining Communication Modes:**
  - The primary modes of communication are categorized as speaking (verbal) and writing (textual), with important distinctions noted regarding their context, permanence, and audience understanding.

- **Consequences of Poor Communication Modes:**
  - Failing to document written communications results in loss of information, leading to repetitions and miscommunications.
  - Conversely, over-reliance on written communication without verbal engagement can lead to feelings of isolation among team members.

- **Analyzing Modes:**
  - Eric discusses how tools like GitHub and Slack fit into the spectrum of communication modes, identifying the inherent thinking styles reflected in their use. For instance, GitHub is primarily a written communication tool, while Slack operates in a more conversational context despite being written.

- **Practical Applications of Communication Modes:**
  - Tillberg suggests practical frameworks for determining whether to choose speaking or writing based on factors such as ambiguity, emotional context, and repetition. He encourages participants to be aware of their communication styles and to adapt their approaches according to the scenario.

- **Communication Aromas:**
  - He introduces the concept of "communication aromas"—indicators that suggest a more optimal communication approach, emphasizing the importance of trust and audience awareness.

- **Remote Work Insights:**
  - The final section of the talk centers on the remote work experience. Tillberg posits that both remote and in-office employees should adopt a mindset that respects the challenges of remote communication, advocating for organized writing and ensuring public versus private communications are considered appropriately.

- **Emotional Caretaking:**
  - Tillberg concludes with a reflection on emotional caretaking, stressing that effective communication is fundamental for fostering team relationships and not merely for technical interaction.

### Takeaways:
- Thoughtful communication choices can enhance team dynamics and individual emotional well-being. Teams should strive for a balance between written documentation and verbal interactions to maximize clarity and personal connection. Understanding the context and needs of communication can profoundly impact team effectiveness, especially in diverse working environments.

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