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I've got a deal for you. You give me some trust, I'll give you some time back. No strings attached. Trust is core to working on a team. We give a little trust, so we can save time. We use systems to create/protect/and outsource trust: PRs, pairing, code cov, type systems, etc. Join me for an exploration of trust in engineering, the psychology of trust, its relationship to time, and how we can have better trust rituals when we reframe the goal. So give me a little of your time and I'll teach you a little about trust. Do we have a deal?
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The video titled "Do You Trust Me? A Look at Trust, Time, and Teams" features John DeWyze from Shopify discussing the critical role of trust in team dynamics, especially within engineering teams. Throughout his talk at RailsConf 2022, DeWyze emphasizes the interplay between trust and time in collaborative work and introduces the concept of "trust rituals"—processes and systems that help organizations establish and maintain trust without needing personal relationships for every interaction. Key points discussed include: - **Systems of Trust**: These are institutional frameworks that you rely on to trust others without needing to know them personally. They include coding practices such as pull requests, testing, and type systems that provide a layer of assurance when working with code and team members. - **Trust Rituals**: DeWyze proposes that various activities like pull requests, code reviews, and CI/CD practices serve as established trust rituals. They save time and streamline the production process by allowing developers to rely on the system rather than needing to verify every action. - **The Psychology of Trust**: Trust is seen as a relational dynamic that involves predictability, integrity, and benevolence. Understanding the psychology behind trust helps teams recognize how trust can be built or eroded through individual and systemic actions. - **Trust Violations**: DeWyze distinguishes between two types of trust violations: integrity violations (deliberate acts harming trust) and competence violations (making mistakes due to lack of ability). Addressing these violations is crucial in a team environment. - **Repairing Trust**: Addressing trust deficits in teams requires transparency, consistent communication, and rituals that promote mutual trust through shared experiences and recognition of individual contributions. Significant case studies include a story about Doug Conan’s efforts at Campbell Soup Company to rebuild trust through employee recognition and a focus on valuing individuals before achieving company goals. DeWyze concludes by linking the importance of trust to the efficiency of teams, stating that better trust leads to saved time and improved output. This talk encourages engineers to critically evaluate their own practices to support a trusting and efficient work culture.
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