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The video titled "Engine Yard's New and Improved Cloud Platform," presented by Edward Chiu and Will Luongo at RailsConf 2014, showcases the advancements and offerings of Engine Yard's cloud platform, particularly focusing on their next-generation product.

### Key Points Discussed:
- **Introduction of Speakers:**  Edward Chiu, a deployment engineer, introduces himself and Will Luongo, an application support engineer. They reflect on the challenges of live demos at conferences and set the stage for discussing Engine Yard's cloud platform improvements.
- **Current Product Overview:**  Edward details the classic Engine Yard product, emphasizing its user-friendly three-step deployment process which includes:  
  - **Step 1:** Application information and Git repository setup.  
  - **Step 2:** Environment configuration, allowing users to select server regions and configure SSH keys and backups.  
  - **Step 3:** Server selection and custom configurations for deployment.  
- **New Product Features:**  Edward outlines the next-generation platform still in development, which enhances deployments through a cluster model, allowing for better fault tolerance and provisioning across different regions. Key changes include:  
  - Transitioning from a single stack to a cluster model for better high availability.  
  - Introduction of blueprints for creating pre-configured templates to ease environment setups.
- **User Dashboard Improvements:**  The new dashboard, updated with AngularJS, supports faster load times and improved management access to application and database server health.
- **Scheduled Scaling Policies:**  A feature allowing users to automate server scaling based on anticipated traffic demands, helping to save costs and manage resources efficiently.
- **Support Structure:**  Will focuses on Engine Yard’s robust support team, explaining the 24/7 availability and the diverse expertise within their distributed team, assuring customers that they can access help from knowledgeable staff regardless of time zones. 
  - Will emphasizes the importance of a caring support team, providing smooth communication options such as tickets, phone, or IRC for immediate assistance during critical times.
- **Final Support Tiers:**  Will explains the support tiers offered, highlighting terms like "whatever it takes," and differentiating between levels, including trial, standard, premium, and managed support, with benefits such as proactive monitoring and support audits.

### Conclusions:
The video concludes with a call for questions and reiterates Engine Yard's commitment to providing excellent technical support and a robust platform for cloud-based application deployment. Their continued development reflects a strong focus on user experience and operational efficiency, aimed at simplifying the deployment process for developers.

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