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Thank you very much, everyone, for coming to meet the team.
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One of the reasons I joined Engine Yard was because when I started, I was looking for a place that offers real support.
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My job is to ensure that we get relevant, interesting questions from you for this panel.
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If you're asking marketing questions, I might not be the best person to answer because we’re focusing on engineering support.
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We are a group of engineering support engineers who are here to assist customers.
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Instead of asking one-on-one questions that we don’t have enough time to address, feel free to lean on the group.
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Now, I’d like to introduce Jacob, a developer engineer on our platform, who just released a new feature called add-ons.
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I have prepared some questions; you can also ask questions if you have them.
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What can you actually get from support, and how awesome must it have been working with us? I’m pretty sure it has been great.
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Let me know if anyone here is currently a customer. Great to see you! Who is here from the Rails talk and just decided to hang out?
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Awesome! And who here is thinking of becoming a customer or used to be a customer?
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Alright, let's open the floor to current customers for questions.
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If everyone starts falling asleep, I might say something that might not be interesting.
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For example, one question is regarding support activation limits per hour.
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The issue is that due to Amazon's limitations, we can only assign one ID to one instance.
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This might prevent you from doing what you intend, but using a dashboard for automation can help.
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We currently have wildcard support, but some customers are requesting custom domains for their instances.
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We are exploring additional solutions like using an Elastic Load Balancer.
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To address the question about multiple laptops on the cloud, the answer is yes.
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We can add multiple laptops to manage the load.
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Autoscaling is another cool feature we have, and there are interesting conversations around its triggering.
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It's not trivial due to the variety of applications we support.
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From a customer perspective, I previously managed everything myself. Now, with automation, I don't have to worry too much.
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It's helpful to communicate about what our customers are trying to learn and achieve.
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When new customers come onboard, they often start with our lowest-tier options, which can limit scalability.
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We recommend estimating the use of resources based on your current operations.
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If you're currently on Amazon and unsure about resource allocation, we usually suggest starting with a basic production cluster.
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The cloud is somewhat unpredictable, so ensuring multiple access points allows for better reliability.
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Breakdown of the numbers matters due to the uncertainty in cloud environments.
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.I recommend testing changes in a staging environment before going live to avoid issues.
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If you're considering a deployment, you can utilize our free hours to experiment.
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It’s essential to consider how changes affect your system's performance before launching.
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When there’s an observable performance degradation, addressing it becomes a priority.
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Our documentation is substantial and covers what the platform can do.
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One aspect of our service is personalized support, where you can call in and inquire about best practices.
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Continuing with the conversation around integrations, what have you found to be the biggest barriers?
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We’ve been working hard to build a good foundation for understanding and integrating with cloud services.
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Regarding Chef for configurations, there’s a clear distinction between system setup and application deployment.
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Using custom recipes allows for better fine-tuning based on specific needs.
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If there are significant changes, you should continuously monitor and modify your environment.
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There are also methods for accessing environments via SSH, giving more control to our customers.
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We can establish support contracts regardless of Amazon's updates, ensuring reliability.
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Long-term commitments to your environment can aid in providing better service.
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At Engine Yard, we strive to provide a diverse platform that can accommodate various languages.
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We intend to continue evolving our support to meet customer needs efficiently.
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As businesses grow, we must remain aligned with their development and future challenges.
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Understanding your environment plays a crucial role in customized support and deployment effectiveness.
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If you have further questions, we're here to help you navigate through your cloud journey!
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Thank you very much!
