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RailsConf 2018: Harry the Hedgehog Learns You A Communication by Laura Mosher We know how to communicate — we do it on a daily basis, so why spend time perfecting something you feel you already know how to do? Well, what you say and how you say it impacts how you are understood and how others perceive you. In written communication, a single missing comma can wildly change the meaning of what you said. In this talk, we'll walk through 5 tips that improve how you communicate. Using real world examples, we'll show how common these pitfalls are and how to overcome them. You'll leave armed with the ability to positively impact your relationships through how you communicate.
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In the presentation titled "Harry the Hedgehog Learns You A Communication" by Laura Mosher at RailsConf 2018, the speaker emphasizes the importance of effective communication in both personal and professional contexts. Mosher draws parallels between basic skills like counting and the subtleties of communication, arguing that despite our daily practice, many misunderstandings arise due to poor communication. Her talk is structured around five actionable tips designed to enhance clarity and understanding in conversations. **Key Points Discussed:** - **Think Then Speak:** Before voicing thoughts, take a moment to consider the implications of your words. This practice helps avoid spilling secrets or saying something regrettable. Mosher suggests asking three guiding questions: What do you want to say? Who are you talking to? How should you explain it? - **Drop the 'Nots':** Avoid using negative phrasing or denials, which complicate understanding. For instance, instead of saying “I am not doing anything wrong,” prefer direct affirmations or constructive feedback to foster clearer communication. - **Drop the 'Justs':** The word 'just' can undermine both yourself and others. Phrases such as "Just do this" can come off as dismissive or condescending. Mosher encourages omitting 'just' to validate others' efforts and enhance collaborative problem-solving. - **Watch Your Phrasing:** Be cautious with self-deprecating or ambiguous language that can dilute the message. For example, genuinely share feelings rather than defaulting to "I’m fine". Explore and use precise language that maintains respect and clarity in communications. - **Praise in Public, Critique in Private:** Feedback should encourage growth. Mosher advocates for recognizing achievements publicly while addressing criticisms discreetly, thereby fostering a supportive environment. **Significant Examples:** - The presentation uses humor and relatable anecdotes, such as a child's denial of eating crayons to illustrate how negative phrasing can inadvertently reveal truths. Additionally, Mosher references characters from Harry Potter to contextualize her points and make them memorable. **Conclusions and Takeaways:** - Effective communication is a skill that requires continuous practice and mindfulness. - By implementing the tips shared—thinking before speaking, avoiding negative language, and providing constructive feedback—individuals can significantly improve their interactions and relationships with others. - Ultimately, the goal is to create a culture of open, honest, and productive communication that positively impacts personal and professional lives. Mosher finishes by encouraging attendees to practice these tips for better communication skills.
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