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Sharon Steed is the founder of Communilogue, an empathy consultancy that teaches audiences how to make empathy actionable so individuals can better connect with their coworkers; companies can better understand their consumers; and everyone can bring more humanity into the office.
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In this keynote at RubyConf 2023, Sharon Steed, the founder of Communilogue, focuses on the importance of making empathy actionable in the workplace. Steed, who is also a person who stutters, shares her personal experiences with vulnerability and communication challenges. She emphasizes that vulnerability is a shared human experience, which can help build meaningful relationships. Key points from her talk include: - **The Role of Vulnerability in Empathy**: Sharon discusses the need for individuals to feel safe and included to foster vulnerabilities that allow for empathetic connections. - **Empathy and Business Success**: She highlights that empathy can significantly impact a company's bottom line by driving trust, enhancing communication, promoting collaboration, and improving problem-solving capabilities. - **Employee Engagement**: The presentation underscores the correlation between empathy and employee engagement, outlining that companies with high empathy experience better profitability and lower turnover rates. According to Sharon, fostering an empathetic workplace leads to higher job satisfaction which retains talent. - **Defining Empathy**: Sharon points out that empathy, while commonly defined, often lacks a practical approach to implementation in daily interactions. She illustrates the concept through her own life experiences, particularly her stuttering, which has taught her the value of empathy at a young age. - **Practical Steps to Foster Empathy**: Steed encourages using actionable strategies to turn empathy from an abstract idea into tangible behaviors in professional settings. Steed's deep understanding of empathy and her personal journey serve as powerful reminders of how bringing humanity into the workplace can transform relationships and improve organizational health.
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