Talks
Lessons Learned
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Lessons Learned

by Eric Ries

In his talk titled "Lessons Learned" at RailsConf 2011, Eric Ries shares insights from his experiences with startups and introduces key principles of the Lean Startup methodology. He expresses gratitude for the opportunity to speak at RailsConf, emphasizing the significant role that Rails has played in the startup ecosystem. Ries reflects on the evolution of Rails and its impact on entrepreneurship, noting how it has contributed more to startups than venture capitalists.

Key points discussed throughout the talk include:

- Personal journey: Ries openly acknowledges his past failures as an entrepreneur, stressing the reality of failure in the entrepreneurial landscape.

- Lean Startup principles: He outlines several core concepts:

- Entrepreneurs are ubiquitous; anyone can be an entrepreneur regardless of their background.

- The essence of entrepreneurship is management, particularly in the context of a startup.

- The idea of validated learning, emphasizing experimentation as a primary means of progress for startups.

- The importance of the feedback loop: Build, Measure, Learn, which fosters quick iterations based on customer feedback.

- Innovation accounting as a way to assess progress and effectiveness in startups.

- Entrepreneurship narrative: Ries challenges the exciting portrayal of entrepreneurship in movies, explaining that significant decisions happen during tedious processes that don't make for thrilling storytelling. He points out that crucial activities such as product prioritization and strategic meetings are often overlooked in favor of more glamorous narratives.

- Engagement with the audience: Ries encourages audience participation, asking for a show of hands regarding their entrepreneurial status, highlighting the widespread recognition of entrepreneurship among attendees.

- Promotion of his upcoming book: He briefly discusses his forthcoming book and how it connects with the Lean Startup principles, inviting attendees to engage with his website built on Rails.

In conclusion, Ries seeks to shift the perception of entrepreneurship from an exciting journey marked by dramatic turns to a more disciplined, methodical practice. He advocates for a clearer understanding of the daily realities of running a startup, urging future entrepreneurs to embrace management and operational efficiency as equally vital components of their journey. The overarching takeaway from his talk is that understanding the fundamentals of startup management can lead to greater success and sustainability in entrepreneurial ventures.

00:00:01.520 Thank you so much for coming. I'm actually really honored to be here, so thanks to Chad and Ben and to the O'Reilly team for inviting me.
00:00:07.560 You're not going to believe this, but I know other speakers dream about speaking at TED and going to Davos and whatever, but I've been sitting by my phone for a long time wondering when I would be invited to RailsConf.
00:00:13.160 I know you might think I'm kissing your ass, but it's really the truth. Rails has done more for startups than a whole boatload of venture capitalists.
00:00:19.840 Rails has had an incredible impact on the startup ecosystem, and I see it every day. I learned a tip from Gary Vaynerchuk, which is to make sure they know who the hell you are before you start talking.
00:00:25.279 I write a blog called Startup Lessons Learned. Do we have any readers in the audience? Wow, thank you so much! That's exciting!
00:00:31.119 For the rest of you, how many of you are entrepreneurs or in a startup right now? Just a quick show of hands. Wow, okay, yes, thank you! That's what I expected.
00:00:43.079 Everywhere I’ve seen Rails, especially in Silicon Valley, startups spring up everywhere. I just wanted to share a few thoughts about why that is.
00:00:49.640 The Lean Startup is now a movement. As you heard, I've been traveling all over the place talking about a different way of building startups and a different way of thinking about entrepreneurship.
00:01:01.480 I think it's very compatible with what you guys talk about in the Rails community. I say 'you guys' because I'm kind of a faker. I was an engineer and I was the CTO of several companies, most of which have failed.
00:01:09.159 Hi, I'm a professional startup expert, but the truth is most of my companies have failed. I know you're not supposed to start that way, but that's the truth.
00:01:16.960 Anyone willing to tell you the truth about entrepreneurship—not the stories you read in the press, but the real stories—will show you that there is a lot of failure.
00:01:22.280 When I first wrote code, there wasn't much going on with Rails. Now to see it grow into such an incredible community has really been cool.
00:01:28.040 Let’s just set some quick ground rules. First, who has a mobile phone? Just kidding!
00:01:34.720 But if you're paying attention, could you take it out of your pocket and make sure it’s on? I do not want your undivided attention. Please tweet amongst yourselves as much as you like.
00:01:41.320 All I ask is that you use the Lean Startup hashtag while you do so to join the worldwide conversation about Lean Startup.
00:01:46.600 I have a new book coming out, and you know when you're writing a book, you're pretty much obligated to go everywhere and tell people they should buy it.
00:01:52.240 It’s coming out in September, but don’t worry, you can pre-order it now at lean.st. I can wait while you do that. Just take a moment.
00:01:58.879 I really appreciate everyone who has pre-ordered. It’s incredibly supportive, thank you!
00:02:03.719 I want to give a quick shout out to Pivotal Labs, who built this website for me at lean.st, on Rails, of course.
00:02:09.959 It’s hosted on Heroku, so thanks to Pivotal and Heroku. My friends at Pivotal heard I was speaking here and said, "If you just happen to run into a couple of thousand Rails developers, could you tell them that we're hiring?"
00:02:15.360 So Pivotal is hiring; I thought I’d plug that. Lean.st is not just a website to sell the book; it's also a fully-featured experimental platform for testing.
00:02:22.840 It's about Lean Startup, as you'll see in a minute, and we built it to make experiments as easy as possible.
00:02:28.000 If you pre-order at lean.st, you can actually go behind the scenes and see every single experiment we have run, all the data about customer behavior.
00:02:33.360 You can actually watch us experimenting in real time. I’ll stop plugging things now.
00:02:39.879 These are some principles from the book that I wanted to share with you: entrepreneurs are everywhere, entrepreneurship is management.
00:02:46.239 This concept of validated learning, which is the unit of progress for startups, the feedback loop we call 'build, measure, learn', and something called Innovation accounting.
00:02:53.680 At this point, I should probably apologize because you came for an exciting talk about entrepreneurship, which is the coolest topic ever.
00:03:01.239 Now I'm telling you we're going to talk about management and accounting, probably the most boring topics imaginable. So I apologize.
00:03:07.560 But if we're going to get good at entrepreneurship, we have to make it a lot more boring. Let me explain.
00:03:14.039 Who saw the social network? Just a quick show of hands. Okay, who saw Ghostbusters II? Great entrepreneurship movies.
00:03:20.760 People forget that much of Ghostbusters II plots around these crazy guys with new technology who are thrown out of a university.
00:03:28.160 It shows how they're going to build their fledgling business and make it successful.
00:03:35.239 Like all great entrepreneurship movies, they follow a story in three acts. Act One: The plucky protagonists, their character strengths and defects.
00:03:42.880 They have the great idea, maybe get their first customer, and then we shift into Act Two, what I call the photo montage.
00:03:51.439 It usually lasts about two minutes, like in the social network, where they pound on keyboards, or in Ghostbusters, where they bust a ghost or two.
00:03:59.999 Suddenly they're on the cover of magazines, and everything seems really successful.
00:04:07.920 Then we go into Act Three, the really interesting part: how to divide up the spoils, who sues who, and what happens to the Stay Puft Marshmallow Man.
00:04:14.760 These movies are great for a reason. When you read stories about entrepreneurs in magazines, you see those great stories—it's really fun.
00:04:21.560 I have this question: how come the photo montage is so short and has no dialogue?
00:04:28.640 In my opinion, every important decision that determines the outcome of a startup's success or failure happens during that photo montage.
00:04:35.920 The answer is because all that work is too boring for a movie.
00:04:42.560 Who has ever sat through a product prioritization meeting? Does that seem like movie material to you? No, of course not!
00:04:49.360 And yet, product prioritization decisions—what features to build, what bugs to fix, which customers to listen to—those are the really important yet boring topics in entrepreneurship.
00:04:56.960 As an industry, we have to get better at not just doing that stuff, but also talking about it.
00:05:04.360 The exciting stuff—how to get your great idea, how to divide up the spoils—requires serious planning and consideration.
00:05:10.360 Those of you who are entrepreneurs already have worked it out in great detail what you're going to do once you get very rich.
00:05:16.960 These questions are very exciting, but they represent only 5% of entrepreneurship; the other 95% consists of those boring, day-to-day details.
00:05:23.360 Sorry to disappoint you if you were looking for something exciting.
00:05:30.560 Entrepreneurs are everywhere, and what's amazing about asking that question is that, every time, people raise their hands.
00:05:36.760 I've done that in countless cities and countries around the world; I've never had someone say, "Excuse me, I'm not sure whether to raise my hand or not."
00:05:43.240 Everyone thinks they know what entrepreneurship is. If I'm doing that crazy thing like in Ghostbusters, then I'm an entrepreneur.
00:05:50.160 If I have a regular job at a normal office where there’s no poll to slide down, then no.
00:05:57.240 Yet I think we need to do better than that. If we're going to start making our practice of entrepreneurship more rigorous, here’s my definition of a startup.
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