David Henner highlights some of the major improvements Zendesk has achieved using straightforward #Ruby techniques to get even better performance out of Rails, including data which illustrates how they saved thousands of years of processing time annually, leading to increased customer satisfaction and cost-effectiveness, as reflected in their AWS bills.

#railsatscale #rails #scaling

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Stay tuned: all 2024 Rails World videos will be subtitled in Japanese and Brazilian Portuguese soon thanks to our sponsor Happy Scribe, a transcription service built on Rails. https://www.happyscribe.com/

Rails World 2024