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By, Ben Klang When you want to talk to someone, where do you turn? Skype? Slack or HipChat? Maybe even an old-fashioned telephone? As great (or not) as these are, they all fail in one important way: Context. As developers, why don’t we enable our users to communicate where they are doing everything else, right inside the browser or mobile app? The technology to make contextual communications is evolving quickly with exciting technologies like WebRTC, speech recognition and natural language processing. This talk is about how to apply those building blocks and bring contextual communication to your apps.
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In his talk titled 'Now Hear This! Putting Real-Time Voice, Video, and Text into Rails,' Ben Klang explores the integration of contextual communication within applications using WebRTC technology. He emphasizes that while traditional communication methods like phone calls can be effective, they often lose vital context and do not integrate into the broader business processes. Klang introduces WebRTC as an emerging solution that allows for real-time communication directly within web applications without the need for plugins, utilizing device inputs like microphones and cameras. Key points discussed in the talk include: - **Limitations of Traditional Communication**: Phone calls fail to record discussions and provide a narrowband communication experience that excludes multimedia sharing. - **Introduction to WebRTC**: WebRTC enables peer-to-peer connections, allowing seamless media exchange and high-quality audio/video without additional software. It leverages codecs such as Opus and video formats like H.264 and VP8, emphasizing security and encryption. - **Modernizing Communication Architecture**: Klang contrasts the existing telecommunication infrastructure with WebRTC’s more flexible architecture that separates signaling from media and promotes high-performance connections. - **Adaptability and Fluidity in Apps**: Essential design principles for communication tools include ensuring that applications can adapt to different devices and support fluid transitions between conversation types (text, voice, video). - **Contextual Communication**: Enhanced user experience by embedding relevant information within conversations while maintaining user trust through transparent permissions and identity management. - **Practical Applications**: Klang highlights three potential applications for WebRTC: a live anonymous matchmaking service, an instant response tool for tech support, and a patient services app that integrates medical records and secure authentication. - **WebRTC Demonstration**: The session features a demo showcasing how WebRTC facilitates direct browser communication and speech recognition for smoother interactions. In conclusion, Klang urges developers to explore the potential of WebRTC and how it can enrich user experiences by integrating real-time communication contextually into applications. Resources for learning more about WebRTC are made available, encouraging the adoption of this technology among developers.
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