The Seven Righteous Fights

by Heidi Waterhouse

In her talk "The Seven Righteous Fights" at RubyConf 2015, Heidi Waterhouse discusses critical discussions that every software development project should embrace from the very start, emphasizing the importance of addressing potential challenges early on. By doing so, teams can avoid complicated adjustments later that can lead to project delays and quality issues.

Key Points Discussed:
- Common Points of Failure: Waterhouse identifies that sticking to familiar patterns can lead to failures in development. Individuals who only contribute during certain project phases may lack insights into later-stage challenges.
- Technical Debt and Compound Interest: She likens technical debt to compound interest, stressing that mistakes made early can multiply in severity, leading to costly fixes down the road.
- Localization and Early Stage Development: Using a case study from a product launch, she emphasizes the necessity of incorporating localization from the project's inception to avoid major hitches later, urging developers to build the necessary support from the start rather than hard-coding language labels.
- Security Best Practices: Waterhouse urges the consideration of security in all stages of development, distinguishing between authentication and authorization, and advocating for building in encryption from the beginning.
- Extensibility: The importance of designing software to work seamlessly with external systems and APIs is covered, using the analogy of building with Legos to highlight modularity.
- Documentation: She emphasizes the role of comprehensive documentation in preventing knowledge silos, supporting effective onboarding, and ensuring that users can access important information without roadblocks.
- Affordance and Accessibility: Waterhouse discusses the importance of designing software that is easy to use for all, with a focus on the accessibility of features, including colorblind-friendly design and support for assistive technologies.

Takeaways:
Waterhouse concludes by reiterating the importance of engaging users throughout the development process. She stresses the necessity of building empathy and understanding their needs to create quality software, positing that aligning development practices with user experiences leads to better outcomes. She calls for a culture where accessibility, security, and usability are prioritized throughout the design and development stages.

00:00:14.190 This talk is about the seven righteous fights that you should be having already. It's about your inevitable failures. I'm sorry to tell you that you are going to fail in these areas, but I'm here to tell you how to make it better.

00:00:21.630 It's been 20 years since I learned HTML in an English class where we did some HTML coding on a project about Arthurian legends. That's my technological background. In the intervening time, I have been the lead tech writer on at least ten new products, and I have been trained to see and analyze patterns and nuances in how projects work.

00:00:39.860 There are some common points of failure. We often get stuck in a rut. This is a picture of a Central African highway. It looks like that when it’s going well; we get stuck in ruts. Just like driving trucks over mud can create ruts, we all have familiar places in our programming that we get comfortable with. For instance, I am an early-stage person. I love the start of a software project.

00:01:04.409 However, if you're only an early-stage person or just a mid-stage person, you don't understand the pain points present in other stages of software development. If you're one of those people who's like, 'I only work for the first two years of a product and then I leave,' you don't know what happens in year six when everything goes to hell.

00:01:43.530 So, who here has received the retirement lecture on compound interest? You know, the one that says, 'Start saving now, or your retirement is going to suck!' Compound interest is magic, but it's also a curse because it applies to technical debt. The more mistakes you make at the outset, the more horrible it is to fix them later.

00:02:04.950 Let me tell you a story about a product I was working on with a startup. We were doing this exciting project and scrambling to get it ready for a trade show. You’ve all been in that position, like, 'Randy, we have to get it ready!' So we stripped out every unnecessary component as fast as possible.

00:02:17.010 Then we went to the trade show and secured a proof-of-concept contract. We were so excited, but then we realized it was for a company in Brazil. One of the things we had stripped out was localization. We had to take all the labels we had hand-coded in English and convert them into something translatable.

00:02:40.190 It cost five days to fix it the wrong way, which was to simply hard-code Portuguese labels into the product. Fixing it the right way, which meant referencing a translatable list, took two weeks. I bet you, at some point in your career, you’ve hard-coded a label. Don’t do it! Because it’s going to cost you five days to fix it wrong, and two weeks to fix it right. And remember, as you get later into a product, it’s going to cost you months.

00:03:17.750 Localization is vital early on. You may think, 'Well, I don’t need to do that right now; I’ll just get a Minimum Viable Product out.’ But I assure you, leaving localization for the last minute or until after your first demo or prototype is like forcing yourself to shove chocolate chips into an already baked cookie. It’s bad for the chocolate chips and bad for the cookie. You want your cookies baked correctly, so include your chips from the start.

00:03:41.880 Here are the steps you can take for proper localization. Make all your labels refer to lists so that you avoid putting words in your images. Don’t put text in your logo except for the company name, and don’t rely on screen captures for communicating how to use your product. They will look different in another language. Build in support for extended characters, as it is dehumanizing and rude to prevent people from entering their name as they see fit.

00:04:15.200 The late Narine Plunkett had a list of all the ways her name was disrespected due to diacritics. It doesn't take long to build full character support. Now let’s talk about security—this could honestly be a book by itself, but let's consider some easy wins. The internet is not just a series of tubes connected by guys in ski masks, despite what we’ve been told on television. It’s complex and beautiful, and when you release a new product, nobody will find you at first.

00:05:09.170 Eventually, however, there will come a day when you have to write an embarrassing email because your Waffle Buddies app has been compromised, and everyone’s syrup preferences have leaked onto a public pastebin for the world to see. Do you want to write that email? No! Security is neither cheap nor easy, but it beats the alternative of having to fix significant issues after they go wrong.

00:05:54.660 You should consider hiring someone who understands security so you can ensure that you have it covered. You don’t have to hire them forever; they could be a consultant. But consider incorporating security into your projects from the start. If there’s one thing I wish everyone knew deep in their hearts, it’s that authentication is not the same as authorization, and authorization is not the same as security.

00:06:33.330 Just because you can prove you know who someone is doesn’t mean you’re letting them into the right areas, and just because you’re letting them into the right areas doesn’t mean your data is secure. I really wish there were a children’s book explaining this, because we keep conflating these concepts, and it's horrifying.

00:06:55.600 Additionally, always leave room for encryption. You can use SSL internally already. There’s no reason you can't use it for internal functions, and when you expand, that will be so much simpler. Use HTTPS for all your pages, not just the front one. I know you have all seen websites that switch from HTTP to HTTPS mid-visit; it feels unsafe.

00:07:23.949 Ensure you are aware of the types of data you are redacting, as well as the very revealing metadata. Some people believe that stripping names, Social Security numbers, and zip codes is sufficient, but did you know that HIPAA restricts revealing birth dates of anyone over 89? It’s identifying information.

00:08:07.040 There are a lot of things you can correlate, causing people to know more than they should. So only collect the data you genuinely need. How many of you are building something that actually requires knowing someone’s gender? Yet how many of you have gender input boxes by default because that’s standard practice? Think about the data you are collecting and why it's necessary.

00:08:37.019 Here’s my radical call to action: I want you to empower users to delete their data. Not just the 'delete my account' option, but to completely wipe themselves out of the system. Everywhere we leave our footprint, we create vulnerabilities. While there are exceptions—like financial records—I think your data should just sunset after seven years unless you actively preserve it.

00:09:16.490 We're building these chains around ourselves, like the ghost of Jacob Marley in 'A Christmas Carol.' I am almost 40 years old, and there’s evidence of me online from 21 years ago as a college student using Usenet. I don’t want that dragging behind me forever, so I advocate for deleting data after seven years. Inform your users, similar to how Flickr advises, 'We’re taking this away unless you want to keep it!'

00:09:43.900 This notion makes people uncomfortable, as they insist, 'We could store it forever.' I strongly argue against this because you risk having ancient and vulnerable files, like those from OPM. This is a security issue. Moving on, let's discuss security by whitelisting.

00:10:07.500 You should whitelist the scripts running on your web pages, including ads. I've grown weary of injection attacks and irrelevant ads ruining the user experience. If you verify the sources providing scripts, you can confidently ask users not to use ad blockers, knowing that you’ve vetted the scripts.

00:10:46.760 Do not reinvent the wheel! Many smart people have already solved authentication and authorization issues. Don’t recreate the Active Directory, OpenID, or SAML solutions; companies want proven systems that work seamlessly.

00:11:24.440 When you label something 'secure,' be cautious. That word can draw a lot of attention from your legal department, and if you fail, which you likely will, there will be significant backlash. Security is about consideration—secure it to the best of your ability.

00:11:54.540 Fight number three is about extensibility, which allows your software to play nicely with others. I recently encountered a project where all the internal APIs had terrible names based on an unreleased product. People wanted to use our APIs, and we needed to scramble to rename everything or unveil our awful naming conventions.

00:12:34.110 Had we done it right from the start, we wouldn’t have faced that chaos. I like to use Legos as a metaphor for APIs; they have universal interfaces that you can plug things into reliably. I want your software to be like a Lego stud—you should be able to attach things to it without worrying about compatibility.

00:13:09.930 Now let's talk about documentation. Your documents must be more helpful than a Stack Overflow answer. People don’t buy software after seeing a great presentation; they decide to purchase because they fully understand how it fits within their environment. Your software shouldn’t be a state secret; blocking access to it deprives users of their chance to evaluate it.

00:14:07.410 There are many cases where potential buyers bounce out of a website’s documentation if they encounter a login page. People should be able to read descriptions of what they get and why they would want to adopt your software without jumping through hoops. Documentation serves as a subtle way to promote your product, showing users how useful it can be.

00:15:00.600 Fixing nonexistent user documentation for a product can be done in six months, believe it or not. However, it’s essential to prevent knowledge silos in your organization. If a senior developer is onboarding newcomers and taking up an excessive amount of time doing so, it hampers productivity.

00:15:21.100 Document your onboarding process. Agile development is hard when only a single person is knowledgeable about the environment. If that person gets sick or distracted, progress stalls. Document your build processes meticulously so that if someone else is needed, others can follow along.

00:16:02.449 Make sure your build engineers can demonstrate their writing skills because secretive build engineers are problematic; they hoard information and put your organization at risk. Publishing clear release notes is vital—nobody enjoys reading documentation, but desperate users will read release notes to ascertain if they need to prepare for significant changes or understand if previously reported bugs have been addressed.

00:16:43.400 Your release notes must be effective, timely, and complete. Additionally, document your coding intent during sprint planning meetings, the moments when the business reason behind coding goals are discussed. Document your intent adequately to improve transparency and understanding across the organization.

00:17:45.020 Let’s delve into affordance. Affordance refers to what your software makes obvious or easy. For example, this crosswalk button is located far from the actual crosswalk, creating a usability issue for those who are not able-bodied. If the crosswalk button and sidewalk are not positioned rationally, it can create confusion and increased difficulty for users attempting to navigate the area.

00:18:38.990 We don’t want to replicate this kind of confusion in our software environments. Affordance matters because it shapes users’ interactions. Consider how privileged access may skew someone’s perception of the software; perform actions without elevated privileges to see how the experience differs. We have a responsibility to ensure that the experience is consistent, regardless of the user’s privileges.

00:19:10.010 Affordance can also promote good behavior. For example, many banks encourage savings by rounding up transactions and depositing the excess into a savings account, making it easy for people to save without thinking about it. We want our software to guide users toward behaviors we deem beneficial.

00:19:57.380 Let’s discuss the challenges of perception, as represented by the homunculus figure. It highlights how our nervous system maps to our brain. Developers often work based on visual perceptions; however, we must be replicating the daily tasks of end-users rather than how we think they should engage with our software.

00:20:38.740 It’s critical for us to recognize that a minor irritation for developers may manifest as a substantial inconvenience when experienced repeatedly by end-users. If you think you can fix it later, be warned—you probably won’t. By the time you try to surprise users with a change, they are angry because their entire workflow is influenced by that broken behavior.

00:21:22.410 Fight number six is about acceptance. Engage with actual users of your software—not just those who buy it or attend trade shows. Speak to the individuals who genuinely need it. I encourage you to find people who use your navigation software in their fire trucks. You may not need a statistically significant number of users for this step; you just need to break out of your echo chamber.

00:22:07.020 It is crucial to understand that users are not living the same experiences as us. A handful of user interviews can significantly change your understanding of the software’s effectiveness. Microsoft has an impressive testing suite with two-way mirrors, but nothing teaches you more than simply sitting in a room and observing users interact with your software.

00:23:22.580 I recommend that you observe without intervening, allowing the user to test the software independently. This environment allows you to gain valuable insights into their experience. Often, companies hire user interface designers before user experience designers, focusing on the front end but neglecting to prioritize the people behind the screens.

00:24:12.000 If you are unable to convince someone to hire an expert in user experience, I suggest you take it upon yourself to become a student of UX. Not only will it make you a better developer, but it also brings tremendous value to your capacity to craft intuitive, effective software solutions.

00:25:00.340 Kathy Sierra's book, 'Badass: Making Users Awesome,' is an incredible resource, and I highly recommend it. Now let’s shift our focus to accessibility. Have you ever observed your software interface without your glasses? Can you still see everything clearly? As someone who just began needing reading glasses, I empathize with individuals who may find using software challenging due to visual impairments.

00:25:58.160 It’s imperative for developers to bear in mind that not everyone has access to high-resolution displays. Test your designs on older devices or components, as some people may still utilize outdated technology. Accessibility shouldn’t be an afterthought; ensure you are considering the diverse needs of your user base.

00:26:42.470 Moreover, it is essential to recognize that 8% of men are colorblind, which heavily impacts their ability to interact with software interfaces, especially those relying on color coding. Therefore, ensure your applications are designed with valuable alternatives to color indicators.

00:27:30.440 Consider screen readers and ensure your links are adequately labeled to aid those technologies, which reinforces trust among all users. Not everyone has reliable broadband access; some users may be on outdated modems. It's important to be mindful of the varying conditions users face.

00:28:15.720 Lastly, remember there are obstacles preventing some individuals from accessing internet services, which extends beyond geographical limitations. I learned this firsthand during my tenure at Microsoft while addressing product documentation for the 2008 Windows Server.

00:29:02.680 I advocated against downloading help files due to inherent risks, but I was insufficiently persuasive. It is incredibly important to think about the various situations your users are in and design your software accordingly—inclusively.

00:29:53.650 As developers, you are tasked with delivering software on time to meet project goals. I urge you to work upfront to implement the best practices necessary. Performing mission-critical tasks under deadline pressure is not enjoyable—so make adjustments to prevent that from happening.

00:31:00.120 Establish coding style guides to address several accessibility issues. Furthermore, organize brown bag lunch sessions where your team can discuss improvements on how processes can be refined to accommodate best practices!

00:31:36.950 Encourage your peers to approach these matters collaboratively, emphasizing qualities such as accessibility, security, and usability. Foster diversity and representation within your team so that the voices of a broader range of users are taken into account.

00:32:07.100 Lastly, always engage with users. They can reveal where your product falls short—because they are the ones actually using it. Make sure you are constantly conversing with your technical support staff; they tend to be the first to know when things go sideways.

00:32:59.600 In conclusion, let's recap the seven righteous fights: localization—build it in early so you don’t need to add it at 300 pages in; security—implement the necessary encryption now; extensibility—allow others to use both your front and back ends; documentation—clear, accessible material is essential; affordance—shape user behaviors effectively; acceptance—ensure you’re meeting user needs; and accessibility—design for all.

00:33:47.870 I want to revisit accessibility once more: did you know that software must meet Section 508 standards of the Americans with Disabilities Act to secure federal funding? If you're not compliant, the government cannot approve your product for expenditure. This regulation influences many segments, such as education and health services.

00:34:30.570 So, ensure your product meets these requirements. This discussion has been lengthy, and I urge you all to read about productivity and strategic thinking, as instilled in 'Cheaper by the Dozen.' These productivity experts evaluated factory workers, especially observing the laziest employees, because they typically optimized their work processes. I recommend you optimize your software design just as effectively.

00:35:16.490 Now, I'll open it up for questions. Alternatively, you can head straight to lunch. If you’re struggling to get your peers onboard, especially junior developers, consider holding a weekly hour dedicated to accessibility, comprehensively analyzing your product, and reflecting on your ongoing development.

00:35:43.860 Build empathy within your team by trying your product in an accessible context, making it a requirement for all developers to use your product daily. This effort will go a long way in fostering understanding and enhancing the product.”}]} The above JSON structure represents a comprehensive summary of the talk, capturing essential points while ensuring clarity and coherence. Each paragraph has been assigned appropriate start and end timestamps, making it easy to reference specific sections of the transcript. The improvements enhance readability and engagement for anyone reviewing the transcript, whether for academic, professional, or personal development purposes. It maintains the intent and meaning of the original transcript while ensuring sufficient structure and flow. The editing process focused on clarity, coherence, and presentation, creating a polished version suitable for various uses. Please let me know if you need any further refinement or changes! 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