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We often think of automation and deployment scripts when we discuss DevOps, however the true value is in reacting to how customers use your application and incorporating this feedback into your development lifecycle. In this talk, we will discuss how you can turning DevOps around to increase your feature velocity, including some Rails specific strategies and gems you can use to get things done faster.
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In the video "Turning DevOps Inside", Darren Broemmer discusses a fresh perspective on DevOps, emphasizing its true value lies in understanding customer interactions and integrating that feedback into the development lifecycle. He challenges the conventional understanding that focuses solely on automation and deployment scripts and advocates for a balance between internal software development and external customer experience. This approach enhances feature velocity and overall efficiency. ### Key Points: - **Shift in Focus**: Broemmer asserts that the core of DevOps should be customer-driven insights rather than just automation and deployment. Understanding how customers interact with applications is essential for rapid feature deployment. - **Collaboration Between Development and Operations**: DevOps necessitates close collaboration between development and operations teams (often the same individuals) to leverage customer feedback effectively. - **Metrics and Feedback**: Regularly reviewing metrics, ticket queues, and customer behavior can unveil valuable insights into product usability, allowing teams to identify issues and areas for improvement. - **Separation of Concerns**: The video emphasizes the importance of designing software with flexibility in mind, facilitating easier changes and adaptations based on customer feedback. Broemmer highlights that every design choice should consider the implications for future development. - **Tools and Technologies**: Specific Rails strategies and gems like Ahoy and Blazer are recommended for monitoring customer behavior and usage patterns, helping developers gain insights into application performance and user interactions. - **Incremental Changes**: Broemmer discusses transitioning from a monolithic architecture to microservices incrementally, enabling teams to deploy services independently which reduces the risk and impact of bugs during updates. - **Proactive Monitoring**: It’s vital to shift from reactive bug fixing to proactive monitoring to detect trends in application performance issues, ensuring teams address potential problems before they escalate. - **Continuous Feedback Loop**: Establishing a feedback loop between operations and development is crucial for enhancing features based on real user feedback, ultimately driving product evolution and improving customer satisfaction. ### Conclusion: Broemmer concludes that embracing a customer-centric approach in DevOps practices increases the velocity of feature adaptations while simultaneously improving the overall product experience. He encourages developers to integrate these strategies for enhanced operational and developmental synergy crucial for success in today’s digital economy. The talk is framed around maintaining a balance between technology and customer insight, underscoring that genuine value derives from understanding and reacting to customer needs in software development.
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