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A DM. The dreaded message. “They want someone technical on the call.” If that statement is terrifying, never fear. Being effective at these interactions can be a big opportunity for your career. Learn tactics on when to commit to calls and how to execute them while empowering your team, conserving your time and acing the follow through.
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The video titled **"We Need Someone Technical on the Call"** features Brittany Martin, an engineering manager and podcast host, discussing how to navigate technical discussions and calls effectively, particularly in the tech industry. Brittany addresses the common anxiety that comes when being asked for a technical representative during calls, offering strategies to leverage these situations as opportunities for professional growth. ### Key Points Discussed: - **Role of Technical Contacts**: Brittany defines what being a technical contact means and emphasizes that everyone in tech is considered technical. She highlights the importance of having clear documentation and understanding of the systems involved. - **Avoiding Calls**: She shares tactics on how to minimize unnecessary calls, including sending structured support tickets, having well-prepared API documentation, and mastering the art of setting boundaries when it comes to call invitations. - **When to Accept Calls**: Brittany lists key circumstances under which technical contacts should consider joining calls: - When asynchronous communications have failed. - If the relationship with the customer is crucial for the organization. - When a significant bug or urgent problem that requires immediate discussion arises. - **Setting Up Effective Calls**: She provides a structure for preparing for important calls, advocating for clear agendas, and ensuring the right people are in attendance, emphasizing the role of a second-in-command to manage the flow of conversation.
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