Engineering Culture

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You Can’t Bubblebath The Burnout Away

Jennifer Tu • May 26, 2019 • Minneapolis, MN

In her talk "You Can’t Bubblebath The Burnout Away" at RailsConf 2019, Jennifer Tu addresses the alarming problem of burnout in the tech industry. Drawing from her personal experiences, Tu explores the illusion of self-care as a solution to workplace stress and the real demands of management in engineering teams.

Key Points Discussed:

- The Reality of Burnout: Tu describes her personal journey through burnout, emphasizing that self-care practices often mask deeper issues in workplace culture and management.

- Management's Role: She discusses the necessity to demystify management, highlighting that it should not be perceived as an oppressive force but rather as a collective effort to support engineering teams.

- Self-Care Limitations: Tu points out that while self-care tips can improve one's day-to-day feelings, they cannot compensate for an unsustainable work environment or a toxic workplace. Stop applying self-care without addressing the root causes of stress can lead to further depletion.

- Recognizing Unsustainable Situations: Using the metaphor of “this is fine dog” in a burning room, Tu helps the audience identify when their work environment is harmful. She provides a checklist for recognizing burnout and encourages participants to assess whether their room is truly on fire.

- Choices in Confronting Burnout: Three options are presented for dealing with a negative environment: change your internal state, alter external factors within your control, or escape the situation altogether.

- Practical Strategies: Tu elaborates on practical steps to analyze and alter one’s environment. This includes exploring possibilities for change, seeking support, and making deliberate choices about self-care without guilt or fear of judgement.

In conclusion, Tu emphasizes the importance of self-awareness and the acknowledgment that while self-care is important, it is not a catch-all solution. Recognizing when to change environments or seek more substantial adjustments is crucial in maintaining both personal well-being and professional satisfaction. Ultimately, she encourages developers and managers alike to engage in open dialogues about mental health and workplace conditions, fostering a community that supports each other through challenging situations.

You Can’t Bubblebath The Burnout Away
Jennifer Tu • May 26, 2019 • Minneapolis, MN

RailsConf 2019 - You Can’t Bubblebath The Burnout Away by Jennifer Tu

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Ugh. Management. Agile was supposed to free us from that, right? Self-organized, cross-functional teams who get stuff done without that old-guard hierarchy. In this fauxtopia, some developers were more equal than others. Can we get the healthy parts back without the Lumberghs?

To bring back healthy engineering management we first must de-mystify and de-stigmatize the concept of management. In this talk we will: * Explore the context of management * Learn the responsibilities of management * Discuss the techniques of management

As a developer, you'll be equipped to understand, empathize with, and influence your boss. As a manager, you'll build a foundation to help you better serve your team.

RailsConf 2019

00:00:20.570 Thank you all for coming to see this talk late afternoon of RailsConf. My name is Jennifer, and my pronouns are she and her.
00:00:24.300 I am a co-founder of Cohere. We are a tiny consulting and coaching consultancy, specializing in coaching and training for engineering teams. My co-founders, Spencer and Betsy, are here in the room, so feel free to come talk with us afterwards if you're interested.
00:00:36.750 Before I co-founded Cohere with these two amazing people, I worked as an employee at both small companies and big companies—first as a developer and then later as a manager. A few years ago, I was working at a job that made me feel a little stressed. I noticed that I had started to drink more. I went from a glass or two a month—I didn't used to drink very much—to a glass or two a week, and then to a glass or two a day, especially on the days when I was skipping my evening workouts to get work done.
00:01:48.300 When I realized how this was affecting me, I took drastic measures and went for mandatory self-care. I decided to go dry and stopped consuming alcohol altogether. I set hard stops for when I would leave work in the evening and made it a rule not to work again until I returned in the morning. I allowed myself to return early and used my evening cutoff time as a motivation to ensure I could complete my workouts before heading home.
00:02:03.869 Before I tell you how that went, I want to take a moment to explore how we think about self-care. Self-care can encompass many activities—it can involve eating well, sleeping well, and exercising regularly. Self-care can also mean indulging in a glass of wine, going to the spa, practicing meditation, or going on a vacation. Sometimes self-care means just being nice to ourselves.
00:02:55.830 But self-care can also look more basic than that. For some people, self-care might involve simply brushing your teeth, getting dressed, or showing up to work. If any of these basic tasks feel like struggles for you, it’s important to acknowledge that reaching out for additional help is essential. While this talk is going to provide valuable insights, it won't fix everything, and I encourage you to consider speaking with a medical professional, like your PCP or therapist.
00:03:53.580 Let's go back to my story from a couple of years ago. Why did I implement such drastic self-care measures? I was applying self-care because I felt terrible about work and life in general. When life feels overwhelming, self-care appears as a method to replenish some energy—it feels like it offsets what life and work may take from us.
00:04:03.870 When I started that particular job, things were looking great. I joined a workplace where I liked and respected the people, and I had so much promise for career growth. My home life was relatively stable, aside from minor complaints like who loaded the dishwasher incorrectly. But shortly after, I faced unexpected challenges, including a death in the family coinciding with increasing work stress—the pressures from both areas drained me.
00:04:47.220 At that point, I noticed changes in my alcohol consumption, my exercise patterns, and that’s when I realized I needed to be more proactive about self-care to recharge my energy. Perhaps you have found yourself prioritizing self-care, focusing on sleep and exercise, and feeling slightly better, yet still facing demands from work or incidents in your life that took up your time and attention.
00:05:38.880 The pressure from work kept increasing; I was receiving demands that felt unmanageable. In my case, my workload became too heavy for one person, and I felt guilty for not being able to complete it all. Despite focusing on self-care by maintaining a good sleep schedule and exercising, I couldn’t change the amount of work demanding my attention.
00:06:05.130 At this point in my life, I realized the limitations surrounding self-care and how it wouldn't always recharge my energy efficiently. I confronted the reality that self-care has its boundaries, and while we can employ various techniques to care for ourselves, we also need to be aware of the external factors that contribute to our stress. I want to show you my schedule during that time.
00:06:50.700 You might not have an hour commute like I did, but regardless, there's a limit to the number of hours in a day. If you require good sleep, that's around 8 or 9 hours. Add in another 8 or 9 hours for work and meals, and that leaves you with only six to eight hours daily for personal care—things like eating, showering, and even just running errands such as opening the mail or doing dishes.
00:07:41.950 Additionally, if you feel overwhelmed and burnt out, trying to squeeze self-care into those sparse hours may yield an added pressure. When work or life keeps taking, where do you take that time from? This is why it is crucial to evaluate how much stress you can manage and when your instincts about avoiding burnout become alarming.
00:08:40.470 I want to introduce a familiar concept that represents those feelings we all have when overwhelmed. You know the ‘This Is Fine’ dog in the comic? It’s a perfect allegory for being in a room on fire, calmly ignoring the chaos around us. The 'This Is Fine' dog sits lovingly in its chaotic environment, sipping perhaps a calming beverage while not acknowledging the surrounding destruction.
00:09:50.760 This image serves as a shorthand for any unsustainable situation we might find ourselves in. Maybe it’s a job where the environment is toxic or a project that continuously drains our energy reserves. It's vital to assess whether you're fully aware of your surroundings and how they affect you. If your room appears to be on fire, ask yourself: is your room actually on fire?
00:10:36.460 If you recognize risks in your workplace and how it may differ for you than others, remember to acknowledge that. It's essential to validate our feelings around workplace hazards, as sometimes what feels damaging to one person doesn't resonate with others in the same space.
00:11:21.450 Reflecting on experiences in hotels, think about the methods we use to assess danger; you might check if a door is hot to see if there's a fire beyond it. Similarly, when exploring your mental space, allow yourself to evaluate whether there’s smoke or a sense of danger present, even if you don’t see immediate signs.
00:12:02.350 Please keep this checklist in mind: Consider changes in your habits, such as shifts in media consumption and socialization patterns. Are you spending less time engaging with friends, or is it more challenging to get out of bed? If you find yourself arguing with loved ones about your situation, it might indicate that you need to reassess your living conditions.
00:12:53.320 For some of you, this realization may be dawning. You might be in a situation that feels unmanageable, but here’s the good news—you have options. You aren't stuck in this immediate predicament. You have the power to change your circumstances, evaluate your choices, and decide how to move forward.
00:13:25.720 Maybe you will take the time to flee your current ‘burning room’—to leave a job or relationship if it's genuinely harmful. But fleeing isn’t always possible or feasible for everyone. In the meantime, think about what can be adjusted based on your internal state.
00:14:39.880 You can change your mindset by controlling your internal responses rather than changing external factors. For instance, it's not always feasible to control what others do, but you can recognize your own choices and take actions that positively affect your well-being. For those of you with siblings, you may relate to that dynamic; sometimes we can’t stop the behavior of others, but we can adjust how we react.
00:15:22.880 If you feel exhausted or burned out, take heed of how difficult it can be to distinguish between what you can change and what you cannot. If you prioritize internal change, it alleviates the strain of decision-making while preserving your energy.
00:16:31.100 If you choose to apply more self-care, it’s essential to focus on how you spend your non-working hours effectively. This includes sleep, nutrition, and taking the time you need for personal interests. Not every situation requires dramatic transformation, from intensive self-care to planning your week. Sometimes a period of stress, although hard, passes, and we can return to normalcy.
00:18:09.520 I want to demonstrate through a graph the complexity of managing our well-being along with the demands of life as it changes. When everything is steady, and we point out it may shift due to unexpected stress, that might lead to our battery being exhausted. We may have to crank up our self-care, but demands continue to change with time and possibly break our limits.
00:19:35.370 Eventually, when we hit a max where we can no longer address demands or sustain self-care efforts, it can become overwhelming. You may not be able to fulfill both expectations and self-care, and hitting that wall can indicate it's time to reconsider your situation. At this point, focusing on your mental health surpasses holding onto unhealthy conditions.
00:20:39.900 As I mentioned before, we have two choices: either change what you have control over, or find another environment that better serves your well-being. If changing the environment doesn’t work, keep searching for those aspects that drain you while making note of your boundary limits.
00:21:34.150 By recognizing how to navigate the option of adjusting external situations, do not lose sight of possible changes you could make to the areas of stress in your life—whether it be a conversation with your manager or finding people who support you.
00:22:43.160 If at any point you seek help from a manager or colleague and don’t get the expected outcomes, keep searching for other ways to lessen your load. Reflect on how you can re-engage without overstretching yourself. Each rejection offers a chance to re-examine your approach.
00:23:01.490 Take a moment whenever you feel that pull and allow yourself to be vulnerable with your colleagues. Share your experiences, whether they come from a place of emotional distress or acknowledgment that things are overwhelming. We all are subject to change but should not shy away from opportunities to express those feelings.
00:23:40.390 And remember, as you reflect on your choices: your decision may not be right or wrong. Evaluate them based on what you know now. It isn’t productive to second-guess yourself for past decisions; rather, give yourself grace. All our decisions stem from the best available information in the moment.
00:24:04.640 As the talk nears its end, remember to reconnect with your needs. Self-care is paramount, so conduct a gut-check, thinking about whether you want to go for that bubble bath or make a more active decision. It’s crucial to determine what you want for yourself first.
00:25:12.220 I appreciate your time and attention. I’ll be around off-mic for questions, or feel free to reach out to me on Twitter @jtu. I’m also taking on coaching clients, so if you're interested, let’s connect. I’ll also share my slides and notes from today’s talk on my company website, cohere.com.
00:25:55.190 Before wrapping up, I want to clarify the pronunciation of my company's name: it’s pronounced 'Cohere,' for those unfamiliar with it. Thank you to all who attended, and remember to take care of yourselves.
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