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Leadership starts with Listening: Amplify your Impact by Heidi Helfand Listening is power. By “tuning in” and applying self management and directed curiosity you can help others thrive and solve their own problems. Doing this not only leads to greater ownership, but also more leaders in your organization instead of “order takers”. In this interactive talk I’ll teach you practical communication skills so you can become a more available and empowering coworker, friend and leader.
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In her presentation titled "Leadership starts with Listening: Amplify your Impact" at RubyConf 2017, Heidi Helfand emphasizes the importance of listening as a crucial leadership skill. The core theme revolves around how effective listening enhances communication, promotes problem ownership, and fosters leadership qualities within any organization. Key points discussed include: - **The Importance of Listening**: Helfand opens with a personal anecdote about her son Samuel, a cancer survivor, emphasizing that meaningful conversations often arise from active listening. - **Interactive Communication**: She introduces practical tools aimed at improving communication skills through a participatory approach. - **Levels of Listening**: Helfand outlines three levels of listening: - Level 1: Inward-focused listening, often distracted. - Level 2: Fully attentive listening, actively engaging with the speaker. - Level 3: Comprehensive listening, which includes picking up on non-verbal cues and the environment. - **Coaching Conversations**: The session covers the dynamics of coaching conversations where active listening and powerful questioning techniques play critical roles. Powerful questions encourage deeper engagement and empower individuals to explore their thoughts and solutions rather than simply receiving advice. - **Practice Exercises**: Attendees participated in exercises to practice listening and asking powerful questions, which highlighted the skills necessary for effective communication and problem-solving. - **Follow-up and Acknowledgements**: Helfand discusses the importance of following up on conversations, paraphrasing, and acknowledging feelings, as well as making an effort to connect with remote colleagues. In conclusion, Helfand encourages participants to reflect on their communication practices and consider how becoming better listeners can improve their leadership capabilities and enhance relationships in both personal and professional settings. She highlights that anyone can lead without a formal title, and fostering an environment where people are encouraged to own their solutions is vital for organizational success.
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